Manage custom incident response in PagerDuty and Jira

This workflow automatically follows the steps in a custom incident response playbook and manages incidents in PagerDuty, Jira tickets, and notifies the on-call team in Mattermost.

This workflow consists of three sub-workflows, each automating specific steps in the playbook. Read more about this use case and learn how to set up the workflows step-by-step in the blog tutorial How to automate every step of an incident response workflow.

Prerequisites

• A PagerDuty account and credentials
• A Mattermost account and credentials
• A Jira account and credentials

Nodes

• Webhook nodes trigger the workflows when an incident is created in PagerDuty, and when the incidedent is acknowledged and resolved.
• Mattermost nodes create an auxiliary channel for the on-call team to discuss the incident with buttons to acknowledge the incident and mark it as resolved.
• PagerDuty nodes update the status of the incident.
• Jira nodes create an issue about the incident and update its status when it's resolved.