1. Refund Policy Overview
At n8nflow.net, we want you to be satisfied with your premium workflow purchases. This refund policy outlines the terms and conditions for refunds on purchases made through our platform.
2. Eligibility for Refunds
You may be eligible for a refund if:
- The workflow is not as described or significantly different from the listing
- The workflow contains critical bugs that prevent basic functionality
- The workflow is incompatible with your stated n8n version
- You experience technical issues preventing access to the purchased workflow
- Duplicate purchase of the same workflow
You are NOT eligible for a refund if:
- You simply changed your mind after purchase
- You don't have the technical skills to implement the workflow
- Your environment doesn't meet the stated requirements
- The refund request is made more than 14 days after purchase
- You have downloaded or used the workflow extensively
3. Refund Request Process
- Contact us within 14 days of purchase at [email protected]
- Provide your order number and reason for refund request
- Include relevant screenshots or documentation of the issue
- Our team will review your request within 3-5 business days
- You will be notified of the decision via email
4. Refund Timeline
- 14-day window: All refund requests must be made within 14 days of purchase
- Processing time: Approved refunds are processed within 5-7 business days
- Payment processor: Your bank or credit card company may take additional time to post the refund to your account
5. Dispute Resolution
If we deny your refund request and you believe this decision was made in error, you may:
- Request a review of the decision within 7 days of notification
- Provide additional documentation or clarification
- Our management team will conduct a final review
- The decision of the management team is final
6. Payment Processor Policies
Refunds processed through Creem.io and other payment processors are subject to their respective terms and conditions. Some payment processors may have their own dispute resolution processes that you can utilize.
7. Partial Refunds
In some cases, we may offer partial refunds based on the extent of the issue or the portion of the workflow that is problematic. Partial refunds are determined on a case-by-case basis.
8. Exchange Policy
We do not offer exchanges for different workflows. If you're interested in a different workflow, you would need to request a refund for your current purchase (if eligible) and make a new purchase.
9. Technical Support
Before requesting a refund, we encourage you to:
- Review the workflow documentation thoroughly
- Contact our support team for technical assistance
- Check that your environment meets all requirements
- Ensure you're using a compatible n8n version
10. Fraud Prevention
We reserve the right to deny refund requests that appear fraudulent or that violate our terms of service. Users who abuse the refund policy may have their accounts terminated.
11. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page.
12. Contact Information
For refund requests or questions about this policy, please contact us at: [email protected]
